Contact
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Questions about SpotLift, your subscription, a refund, or a feature request — reach us directly. We reply to every message within one working day.
Best for support, billing, and detailed questions.
contact@spotlift.inTypical reply: within 1 working day
SpotLift
Bangalore, Karnataka
India
Registered as a sole proprietorship in India
Send us a message
Tell us what you need. We'll get back to contact@spotlift.in within one working day.
Specialised support
For payment issues, refunds, and formal complaints, please use the right channel below — it helps us route your request faster.
For payment failures, duplicate charges, subscription queries, or refund requests, email contact@spotlift.in with the subject line "Billing Query" and include your Razorpay payment ID.
Read our Refund Policy and Cancellation Policy before writing in.
Payments processed securely by Razorpay. SpotLift does not store your card or UPI details.
In accordance with the Information Technology Rules, 2021 and the Digital Personal Data Protection Act, 2023, SpotLift has designated the following Grievance Officer:
Grievances are acknowledged within 48 hours and resolved within 15 days, as required under Indian law.
Before you write in
How fast will I get a reply?⌄
Within one working day for emails sent Monday to Saturday before 7 PM IST. For urgent issues, WhatsApp is fastest.
How do I request a refund?⌄
Email contact@spotlift.in with your Razorpay payment ID and the reason for the refund. Read the Refund Policy for eligibility and timelines.
How do I cancel my subscription?⌄
You can cancel any time from your dashboard. Quarterly plans are one-time orders and do not auto-renew. See the Cancellation Policy for full details.
Do you offer phone support in regional languages?⌄
Yes — phone and WhatsApp support is available in English, Hindi, Kannada, and Tamil during business hours.
Is my data safe with SpotLift?⌄
Yes. Your data is stored in our Supabase database (Mumbai region, India) with Row Level Security, so only you can access your account. Payments are processed by Razorpay — we never see or store your card or UPI details. Read the full Privacy Policy.